Tory Hobson; Product Designer

Rethinking the Tip Jar

A new take on an old classic

 
 
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Rethinking the Tip Jar

A new take on an old classic

It’s a fact, people don’t carry cash around these days. So what about all those times you still would like to tip somebody? We’ve all been there whether it’s band playing at your local bar, the housekeeping person at the hotel or the bus driver who shuttles you to the airport. These people still deserve a tip, so we thought about how we could do this in today’s digital world.

 
Hotel maids in the United States are paid an average hourly wage of $11.30 an hour. It’s a service industry job, like serving or hairdressing, yet leaving a tip isn’t customary.
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One of the product managers at Netspend actually came up with the idea. He envisioned a way for people to tip using their phone and presented his thoughts to the designers. From there we had some brainstorming sessions and then each set out to design what we were thinking.

I knew from the start I wanted to keep it as minimal as possible. I wanted zero distractions. The user should be able to open the app, tip someone and be done. If the user interface was too busy and too distracting, it could increase the time to send a tip. And if it’s a long and cumbersome experience people aren’t going to waste their time to send a tip.

 
Tipping someone in four easy steps   1. The first screen you see when opening the app. Zero distractions.

Tipping someone in four easy steps
1. The first screen you see when opening the app. Zero distractions.

2. The user can find someone in three simple ways: users nearby on the map, by scanning the user’s tipcode or looking up by username.

2. The user can find someone in three simple ways: users nearby on the map, by scanning the user’s tipcode or looking up by username.

3. Add the amount to tip and slide to send (I decided to use a slide to send action to help prevent accidental taps).

3. Add the amount to tip and slide to send (I decided to use a slide to send action to help prevent accidental taps).

4. All done! Isn’t that easy? I also decided to let the person getting tips to have an option for an automatic “thank you message” like seen above.

4. All done! Isn’t that easy? I also decided to let the person getting tips to have an option for an automatic “thank you message” like seen above.